Become a Wholesaler

Want to retail our products? Create an account and go to the Wholesaler Access page and fill out the form. Once wholesale access is approved, you will be emailed your wholesaler access password.

Please Note: Wholesale access is only available to bona fide retail stores in the giftware / furnishings / furniture industry, and established interior designers and decorators.

Wholesale Terms & Conditions

Thank you for wanting to be a stockist of The Souk Merchant. We are proud to bring you a range of unique handmade home, fashion, furniture and homewares from around the globe which have a story. Our focus to our stockists is delivering outstanding customer service, exciting new products, regular updates on our products and exclusive promotions. We look forward to developing a long relationship with you.

To access your account please login through the “Sign in / Register” tab at the top of the login page.

For international wholesale customers, you will be charged freight and insurance (optional) based on Australia post rates. GST will not be charged. Please contact us for further information.

The Souk Merchant ABN: 41199402780

Conditions of Trade

The Souk Merchant is a wholesaler of homewares and giftware products. We will only sell to bona fida retail stores in the giftware and furnishings, furniture industry and established interior designers and decorators.

All orders are proforma and must be paid before goods are despatched. Once payment has been received your order will be despatched within 1 – 2 working days via courier. You will be notified if any part of your order is not in stock and to be ordered from overseas and will be dispatched when ready for delivery.

The Souk Merchant reserves the right to choose who stocks our products and prefer to give a store exclusivity within a geographical area.

All prices as shown on our website include GST.

The minimum order amount is $200.00 + GST.

Online payment methods are to be made by PayPal, Mastercard, Visa, Amex or direct deposit.

Bank: National Australia Bank
BSB: 086495
Account No: 134061044

Freight is charged on each order at a flat rate of $9.90 Australia wide, including back orders, as a separate component. If your order is over 40 cubic metres you will be charged an additional fee. We will advise you via email of this charge and it will be added to your order.
If you wish to nominate your own carrier, please let us know when placing your order.

Returns Policy

These products are made using a combination of hand and hand operated machine techniques. Irregularities are characteristic of this specially crafted product. Small variations in colour, design, size and finish may occur. Such variations are an integral part of handmade products and are not eligible for credit claims.

If you receive a product you believe to be damaged, faulty, simply send us an email within 7 days of receiving goods and attach a digital photo of the damaged goods including the invoice no, item code, item description, quantity, and reason for the claim. Once confirmed, we will either replace the item or provide you with a credit note against your account for your next order, unless you specifically request a refund. There are no refunds if you change your mind.

If goods are to be returned, a credit/refund will not be processed until the goods have been physically received.

Contact us at sales@thesoukmerchant.com or 0437 972 352 with any returns or general order queries.

Privacy Policy

Your privacy is important to us. Please note that your personal details provided will remain with The Souk Merchant and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for The Souk Merchant’s use only. We only collect the personal information that you choose to provide and will only use this information to process your orders efficiently and to help you have an enjoyable shopping experience.

We guarantee that your information will never be sold, rented or shared with any other company, organisation or third party. We do, from time-to-time, offer special promotions only to those who have subscribed to our newsletter or purchased through our site. In order to take advantage of our special offers, we encourage you to join our mailing list, which can be done through our home page; you’ll receive email updates no more than once per month and every email will have an ‘unsubscribe’ link at the bottom. With one click you can automatically remove yourself from our database.

Images

All images on this site are expressly owned by The Souk Merchant. You may download or electronically copy, print and share via social media any of the images displayed on the site, but please remember that these are available for your personal, non-commercial use only. Should you choose to download, copy, or forward any images from our site via email, no right, title, or interest in those materials will be transferred to you.​ Please contact Nina at sales@thesoukmerchant.com if you would like to use our images for any purpose beyond personal, non-commercial use.

FREE DELIVERY WITHIN AUSTRALIA ON ORDERS OVER $50