Terms and Conditions

Payment

All prices as shown on our website are in Australian Dollars and include GST.

Online payment methods are to be made by PayPal, Mastercard, Visa, Amex or direct deposit. Online purchases by credit card with The Souk Merchant take place in a secure environment via the Braintree merchant payment gateway and an integrated Trustwave* SSL certificate which has required a full organisation validation.

The Souk Merchant ABN: 41199402780

Delivery

Free delivery Australia wide on orders over $50.  All orders under $50 are charged at a flat rate of $9.90 within Australia and sent via either courier or Australia Post.

All orders will be dispatched within 1 – 2 working days following receipt of payment.

Delivery time within Australia:
Standard 5 – 7 working days

International:
Standard: 14 – 28 working days

With international orders please email us your order number once you have finished shopping and request a postage charge. This will get added to you order once approved and GST will be removed at the checkout for customers of US, UK, New Zealand, Germany and France. If you are from another country not listed please email us with your address.  If the goods are being delivered outside of Australia, you must pay any other sales, use, goods and services, value added, customs, excise or similar taxes or charges (“other taxes”) imposed by any applicable government agency. The seller is unable to advise you on the amount of any other taxes, and you should contact the taxing authorities of the country that the products are to be shipped to if you are unsure whether any other taxes will apply.

Returns Policy

These products are made using a combination of hand and hand operated machine techniques. Irregularities are characteristic of this specially crafted product. Small variations in colour, design, size and finish may occur. Such variations are an integral part of handmade products and are not eligible for refund claims.

Damaged Goods Return
If you receive a product you believe to be damaged, faulty, simply send an email to sales@thesoukmerchant.com within 30 days of receiving goods and attach a digital photo of the damaged goods including the invoice no, item code, item description, quantity, and reason for the claim. Once confirmed. A refund will not be issued until the merchandise has been physically received. The Souk Merchant will cover the cost of postage. We prefer goods to be in their original packaging. You will be refunded via your original method of payment.

Change of Mind Return
Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of receiving for a replacement or refund minus the delivery charge. We will require the item to be unused, and in its unopened and original packaging. Please email us at sales@thesoukmerchant.com to assist you with your return.

If for any reason a product you have ordered is not available or out of stock, we will also refund you the order costs and in this case any freight costs will be refunded.

Privacy Policy

Your privacy is important to us. Please note that your personal details provided will remain with The Souk Merchant and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for The Souk Merchant’s use only. We only collect the personal information that you choose to provide and will only use this information to process your orders efficiently and to help you have an enjoyable shopping experience.

We guarantee that your information will never be sold, rented or shared with any other company, organisation or third party. We do, from time-to-time, offer special promotions only to those who have subscribed to our newsletter or purchased through our site. In order to take advantage of our special offers, we encourage you to join our mailing list, which can be done through our home page; you’ll receive email updates no more than once per month and every email will have an ‘unsubscribe’ link at the bottom. With one click you can automatically remove yourself from our database.

Images

All images on this site are expressly owned by The Souk Merchant. You may download or electronically copy, print and share via social media any of the images displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any images from our site via email, no right, title, or interest in those materials will be transferred to you.​ Please contact Nina at sales@thesoukmerchant.com if you would like to use our images for any purpose beyond personal, noncommercial use.

FREE DELIVERY WITHIN AUSTRALIA ON ORDERS OVER $50